Call Center Consulting Network (3CN)

Dialogue Topics

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May / June 2009	Scheduling and Access Management
January / February 2009	Surviving and Thriving in a Recession
December 2008	Change Management
January / February 2008	Data Quality: The Start of Something Big
November 2007	Matching Staff to Demand
September 2007	Web and Call Center Integration
August 2007	Critical Thinking
June 2007	Synergies with Physician Relations
April 2007	Survival and Growth Strategies
March 2007	CRM: Customer Relationship Management
February 2007	Health Risk Assessments
January 2007	Physician Referral Services
November 2006	Telehealth Risk Management
October 2006	Preparing for Flu Season
September 2006	Staff Retention
August 2006	Quality Management
July 2006	Hiring the Right Staff
June 2006	Training Essentials